MoneySavingExpertVirgin Media offers automatic discounts to customers waiting on hold and seeking a price cut – but wait to speak to someone in person as you may be able to get a better deal

Virgin Media is offering automated discounts to cable customers put on hold who call up seeking a price cut, MoneySavingExpert.com (MSE) has learnt, although we’ve heard of users securing far better deals if they stay on the line and haggle in person.