MoneySavingExpert

Q&A: Banks MUST now refund some scam victims – what the new rules mean for you

If you’re scammed into making a bank transfer to a fraudster, your bank MUST now refund you in most cases, under new industry-wide rules which came into force on Monday 7 October. But you still need to be cautious when making payments, as you may have up to £100 deducted from your refund – and banks will be able to reject claims entirely if they find you were really careless.