MoneySavingExpert

HSBC, First Direct, M&S or John Lewis bank customer? They’re making MORE payments worth £100s to those in arrears in the past

HSBC, First Direct, M&S Bank and John Lewis Finance are making a second wave of payments to customers who were in arrears between 2010 and May 2019. Having previously paid some customers compensation for substandard service, they’re now issuing refunds worth £100s for interest and charges which shouldn’t have been due. So if you get a cheque out of the blue, DON’T bin it.